top of page

POLICIES

TERMS & CONDITIONS

TERMS & CONDITIONS

 

OVERVIEW

This website is operated by SKTCH. Throughout the site, the terms “we”, “us” and “our” refer to SKTCH. SKTCH offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WIX. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your
expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

SKTCH /Seller does not make or have any expressed warranties that extend beyond the description contained herein. SKTCH /Seller disclaims any implied warranties of merchantability or warranty of fitness for any particular purpose. Since SKTCH /Seller cannot control the manner of use of its products after their sale, SKTCH /Seller will not be responsible for any consequential or indirect damages. When SKTCH/Seller are acting as a distributor of products manufactured by other companies, SKTCH /Seller expressly limits its liability to any guarantees extended by the manufacturer, which guarantees SKTCH /Seller will pass on to the customer. No warranty will apply if its products are in any way altered or modified after delivery by SKTCH /Seller.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless SKTCH and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CUSTOM ORDERS

Custom order items may be subject to additional charges pursuant to each individual order and have special handling charges. Custom order items are sold on a non-cancelable, non-exchangeable, non-refundable, non-returnable basis.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@sktch.com.au

Customer hereby releases and holds SKTCH harmless from any and all claims, injuries or causes of action by or on behalf of customer or of any third party caused, in whole or in part, by the intentional acts or negligence of customer or of any third party, or in any way related to any failure of customer or customer’s vehicle to comply with any law, ordinance, rule, or regulation

 

SECTION 23 - PRE-ORDER TERMS & CONDITIONS:

For pre-order art prints and products. Please allow up to 20 DAYS from the day of purchase, for us to receive the fine art prints from our supplier, after which, please allow the artist(s) to perform quality checks, sign, number and/or emboss the fine art print(s)/art work(s)/product(s) as proof of art work authenticity.

Strictly no-refund is allow upon purchase of pre-order item(s).

SECTION 24 - PURCHASING OF ORIGINAL ARTWORKS:

All original art work canvases will be unstretched from the wooden frame, rolled and wrapped with bubble wrap protection and inserted safely into a cardboard shipping tube for international shipment as to ensure safe delivery and to avoid any puncturing/damaged during transit.

*Where as stated: Frames are not included. Frames are used for illustration purposes only.

RFUND POLICY

REFUND POLICY

 

REFUND POLICY FOR PRE-ORDER FINE ART/APPAREL PRINTS:

Strictly no-refund is allowed for pre-order items after the day of purchase as the order(s) will be sent out to our printing supplier for production.
 

REFUND POLICY FOR DAMAGED ITEMS DURING SHIPMENT:

Please reach out to us at hello@sktch.com.au with your order number and images of the damaged items during. Please allow us 1-3 WORKING DAYS to return to your email and assist you with an exchange.

Exchanges are subjected to availability.

RETURNS & EXCHANGES
Please contact SKTCH at hello@sktch.com.au to receive a Return Merchandise Authorization number (RMA). All returns must have a Return Merchandise Authorization number (RMA) which will be issued for qualifying Returns or Exchanges. All returns and exchanges are subject to a 20% restocking fee. No return will be accepted after 14 days from the date of shipment. Return shipping charges must be prepaid.

ABSOLUTELY NO RETURNS ON THE FOLLOWING:
• Damaged or modified parts, previously installed or altered parts
• Custom and special order parts
• Electrical parts
• Special priced or clearance items
• Used or discontinued parts
The RMA number must be included with your return and marked clearly on the outside of the package to ensure your claim is properly reviewed and your account credited. This is all true only if the return meets the above mentioned criteria. Returned merchandise must be labeled with the part number in the original packaging and be in perfect resalable and non-used condition within 14 days from the date of shipment. Parts returned due to customer error will be subject to a restocking fee. Custom and Special Order items are not returnable.

SHIPPING

SHIPPING

 

INTERNATIONAL SHIPPING AND TRACKING NUMBER INFORMATIONS:

1. Please note that all shipments will estimated to reach the designated country within 7-20 DAYS.

2. The duration for the item to reach your address will depend on the country's local postal service.

3. We will notify you via email once the order(s) have been shipped out.

4. Postal Service Provider – Australia post. All tracking numbers will be sent out by Australia Post via email/SMS provided by the customer. Please ensure that all information is correct. In any case that, we are unable to key in your informations, our Logistics Division will contact you via email.


INTERNATIONAL SHIPPING TERMS AND CONDITIONS:

1. Shipping cost covers the handling, packing materials and shipment only.

2. Strictly no refund will be issued due to uncollected package(s) and/or for providing the wrong shipping information/address during check out. Please ensure that your informations are correct before checking out.

3. Strictly no refund will be allowed based on invalid reason(s).

4. Additional shipping cost will incur for reshipping for orders that returned due to uncollected/wrong address information given. Our Logistics Division will contact you via email to arrange for payment and reshipment. Strictly no refunds will be given if you decide to cancel the reshipment.

5. All products are in AUS DOLLARS. Tax may imply in respective countries.

6. SKTCH is not responsible for incorrect informations given during check out and/or uncollected package on customer's part.

LOCAL COURIER INFORMATIONS:

1.Local Courier Provider: AUStralia post

2. Our Logistics Division will contact you via EMAIL in regards to your availability for delivery confirmation.

3. Upon confirmation, our Logistics Division will arrange for the Australia Post to courier your order(s) to the given address during check out. Please ensure that all informations are correct.

For further shipping enquiries, please reach out to our Logistics Division at hello@sktch.com.au

ENQUIRIES

ENQUIRIES

SHIPPING ENQUIRIES:
For shipping and logistics matters. Please drop an email to our Logistics and Shipping Division at: hello@sktch.com.au

WHOLESALE ENQUIRIES:
For wholesale orders. Please drop an email to our Sales Division at: hello@sktch.com.au

COMMISSION ENQUIRIES:

For artwork commissions. Please drop an email to our artists at: SKTCH: hello@sktch.com.au


Please allow us 2 TO 3 WORKING DAYS to response. Thank you.

bottom of page